| I've uploaded my pages but I still see the "under construction" page on the web....what gives?
The most common cause of this problem, is uploading to the wrong directory. You MUST upload either to your "www" directory, or to a subdirectory within the www directory, to have your files visible on the internet. If you are still seeing the "under construction" page we installed on your account when you access your site with your browser, then you haven't replaced the "index.html" page with the new main page of your site.
Top
I'm getting a "Forbidden - you don't have permission to access..." message. Why?
You will get this message if the directory you're trying to access doesn't have an index.html or default.html page. To solve this problem, simply rename the main page of your site "index.html" or "default.html" etc...
Top
Why is my site working with Internet Explorer, but not with Netscape?
This is a very common problem for new designers. It is normally caused when your url's (web addresses) and/or file names include spaces. While Internet Explorer is a very forgiving browser for designers, Netscape is not, and it does not understand spaces in your paths, and file names. For example, a .gif (picture) named: "a cool picture of my cat.gif" should be renamed: "cat.gif" , and a url (or image source) like: "http://www.mydomain.com/cat stuff/cat pages.html" must be changed to something like: "http://www.mydomain.com/cat-stuff/cat_pages.html"
Top
How do I use the anonymous ftp site?
RealWebCo no longer supports or offers anonymous ftp.
Top
How do I create email aliases, and how do I redirect them?
The easiest way to do this, is through your control panel:
Go to: http://www.yourdomain.com/cgi-bin/plusmail and follow the directions there. We have left the old method of doing this here (below) just in case anyone would like to know:
Assume your domain is "example.com".
You need to edit the .redirect file in your home directory.
Here is a sample .redirect file for example.com:
default example@example.com
webmaster example@example.com
sales joe@aol.com,mike@whatever.com
info robert@example.com
That will automatically redirect all webmaster@example.com emails to
example@example.com, sales@example.com to joe@aol.com AND
mike@whatever.com, and
info@example.com to robert@example.com. All others will go to
example@example.com. Note that webmaster line isn't necessary, but
it's better to specifically redirect it to example@example.com.
It's important to note that the second column must be REAL accounts. You cannot redirect emails to an alias.
Please note that it takes a few minutes for the .redirect file to go into
effect after you've updated it.
Ask us to create additional real email (POP) accounts.
Top
How do I use the infobots?
The easiest way to do this, is through your control panel:
Go to: http://www.yourdomain.com/cgi-bin/plusmail and follow the directions there. We have left the old method of doing this here (below) just in case anyone would like to know:
Very simple. Just create a text file and put it in the infobots directory.
Let's say that the name of the text file is "info". Now, when you send
mail to info@example.com, you will get the text file mailed back to you.
That's it. Try it out. There is no limit to the number of these
infobots. Note that the name of the file is simply "info", and not
"info.txt".
Top
How do I see who is using my infobots?
The easiest way to do this, is through your control panel:
Go to: http://www.yourdomain.com/cgi-bin/plusmail and follow the directions there. We have left the old method of doing this here (below) just in case anyone would like to know:
Assume your infobot address is info@example.com.
Just put the following line in your .redirect file.
Its important that you have the infobot installed
before entering the address line in the .redirect
info example@example.com
The original email message will be sent to example@example.com, and the
original sender will get the infobot text.
Top
How do I create a majordomo mailing list?
First, go here and order it. We will then unlock your control panel, and email you instructions on how to set it up.
There may be extra charges if your mailing list is very
large(>1000 subscribers).
Top
How do I use Real Audio?
Real Audio is available for a small extra charge.
RealAudio is a real time audio transmission/player system. A digital audio stream is transmitted from the server over the internet to the destination and played immediately, rather than being stored to disk first and then played.
Each audio clip requires two files: a metafile with extension .ram, and the digital audio clip itself, with extension .ra. The .ram file holds one or more lines of ASCII text, each of which references the .ra file to be played when the .ram file is accessed by the browser.
Entries in .ram files have the form:
pnm://your-domain.com/your-domain/name-of-clip.ra
Place your .ram and .ra files in the realaudio subdirectory under your web directory.
.ram files must be uploaded in ASCII mode while .ra files must be uploaded in BINARY mode.
You may then access these files at realaudio/file.ram under your www directory.
Top
How do I change my login password?
The easiest way to do this, is through your control panel:
Go to: http://www.yourdomain.com/cgi-bin/plusmail and follow the directions there. We have left the old method of doing this here (below) just in case anyone would like to know:
Telnet to your domain. After you've logged on, type "passwd" to change
your password. You can exit the telnet session by typing "exit".
Top
How do I check the web usage stats for my domain?
You may check your stats by using your control panel:
Go to: http://www.yourdomain.com/cgi-bin/plusmail
Or, by going to http://yourdomain/wusage with your favorite browser.
Top
I need to configure my mail reading program so I can access my emails. What are the proper settings?
Assume your domain is fred.com
Smtp = fred.com
pop = fred@fred.com
from = anyname@fred.com
passwd = the same used for FTP
For settings for particular email programs, please see our On-Line Manual and our Customer Service Desk
Top
What is the correct path to perl (and other programs)?
perl5: /usr/bin/perl
perl5.003: /usr/bin/perl5.003
sendmail: /usr/sbin/sendmail
date: /bin/date
java: /usr/bin/java
python: /usr/bin/python
Domain paths
using example if your domain was fred.com
Main dir: /www/fred/
Cgi-bin: /www/fred/cgi-bin
For more info, please see our On-Line Manual and our Customer Service Desk
Top
What are the basic Frontpage settings?
assume your domain is fred.com
location to publish to: fred.com (note if the domain is not active use the ip# we assigned)
FTP server name: fred.com
Directory path: /www/fred
Username: fred
Passwd: As-sent-to-you
For more info, please see our on-line manual and/or our customer service desk.
There is a complete FrontPage tutorial which you can access from your support desk
(you can create a support desk account by going to the customer service desk)
Top
What are the basic Msql2 settings?
Msql2 is a database engine, docs may be found at Hughes SQL.
We don't provide technical support on this because of its complexity, the basic access path is below:
To use this you must submit your domain name and a database name to us, so we can set it up for you.
For machine you put your system name. This is the name that the prompt says when you log into the shell
/usr/local/Hughes/bin/msql -h machine database-name
Top
How do I create my own "404 Not found" error page?
Simply create/modify the missing.html file in your main web directory.
Top
How do I use the SSL server for my order form?
Normally, any text (such as your credit card number) sent from your browser to the web server is sent as plain text. This means that a hacker could potentially intercept (however unlikely) the information sent from your browser and read it.
However, by using the secure server, the information is encrypted before it is sent from your browser. It would be practically impossible for anyone to decrypt it without knowing the key.
Please use the secure server only when necessary.
Assume your domain is example.com.
Use the following url to access your pages via the secure server.
Note: Your particular server may differ from this info. Your particular server (machine name) will be on the main page of your control panel when you login.
(http://www.yourdomain.com/cgi-bin/plusmail)
https://siren.safe-order.net/example/anypage.html
The above page would be accessed from the normal web server as:
http://example.com/anypage.html
Your cgi-bin dir. is:
https://siren.safe-order.net/cgi-example/
*SPECIAL NOTE FOR FORMMAIL.CGI*
If you are using formmail.cgi through the secure server, you MUST use the following url:
Note: Your particular server may differ from this info. Each domain is setup with it's own faq page similar to this one, for you to use.
https://siren.safe-order.net/cgi-bin/formmail.cgi
Here's an example:
<FORM METHOD=POST ACTION="https://siren.safe-order.net/cgi-bin/formmail.cgi">
<input type=hidden name="recipient" value="sales@yourdomain.com">
<input type=hidden name="subject" value="Order">
<input type=hidden name="return_link_url" value="http://yourdomain.com/">
<input type=hidden name="return_link_title" value="Back to Main Page">
The last two line allow a link back to your main page - thus they get a report of what they ordered and a link. We made the modification for you already
Its important that you call your order page through a secure URL in order to work properly
Ex. https://siren.safe-order.net/yourdomain/yourorderform.htm
For MUCH more info, please see our On-Line Manual and/or our Customer Service Desk.
Top
SOLUTIONS TO COMMON PROBLEMS
Access logs
Error logs
Cgi-bin scripts
Perl scripts
Anonymous ftp
Setting permissions
Don't have permission
I get a forbidden when accessing my web pages
Top
SOLUTIONS TO COMMON PROBLEMS
Access logs
"I can't find my access log!"
They are in your home directory, this is the directory you are in when you first logon.
(2.1.2) Error logs
"I can't find my error log?"
We don't keep error logs for performance reasons.
Cgi-bin scripts
"Where do I put my cgi-bin scripts?"
Put them in the subdirectory cgi-bin which should be under your www directory.
Perl scripts
"I am being told file not found"
"I am being told No such file or directory"
Upload your Perl script in ascii mode, not binary mode.
Sometimes it seems like this is asked about once a day, so we're going to repeat it, loudly.
Upload your Perl script in ascii mode, not binary mode.
"I get errors such as
Literal @sdfsdf now requires backslash at ./test.rob line 2, within string Execution of ./test.rob aborted due to compilation errors."
Place a "\" before such offending @ characters. This is an incompatibility between Perl 5 and Perl 4.
Anonymous ftp
RealWEbCo.com does not support Anonymous ftp.
Setting permissions
"Hey, how do I stop people who are not in my group from reading a directory?"
Type chmod o-r directory while you are in the directory above it.
"I don't care if people in my group can read my directory, but I don't want them to write in it!"
Type chmod g-w directory while you are in the directory above it.
"Who is in my group?"
In general, each domain has its own group. If you find you are in the group users, let us know if you wish for your domain to have its own group.
"Tell me more about permissions, they sounds neat!"
To list the access permissions of a file or directory, type ls -ls *. r=read access, x=execute access, w=write access. The first three letters apply to you, the second three letters apply to your group, the last three letters apply to everyone else. Execute access enables you to run programs or enter directories.
Examples of using chmod:
PEOPLE PERMISSIONS
u = the file's user (or owner) r = read access
g = the file's group x = execute access
o = others w = write access
a = the user, the group, and others.
chmod a+w = let everyone write to the file
chmod go-r = don't let people in the file's group or others to read
the file
chmod g+x = let people in the file's group execute the file
Don't have permission to access
This error message means that you are missing your index.html file.
Note that files that start with a "." are hidden files. To see them, type ls -al at shell prompt.
If you wish to ftp this file in, go to the /home/fred directory assuming your user id is fred.
I get a forbidden when trying to access my site
This error is generally because you have not placed a default page in the main directory.
A default page must be called index.html, or default.html and it should be your main page.
|
